15 steps to a CSF & KPI project

After 30 years helping organizations ascertain their Critical Success Factors and associated KPIs, I have come up with 15 steps to start a CSF & KPI project.

  1. Selling the KPI project to the C-Suite and the organization’s oracles. (See Chapter 4 and 5). Read David’s chapter on Leading and Selling Change.
  2. Locate an external facilitator to help prepare the KPI team. (See Chapter 5)
  3. Train a small KPI team. (See Chapter 6)
  4. Locate the success factors and desired external outcomes. (See Chapter 7)
  5. Ascertain the critical success factors and present them to the staff. (See Chapter 7)
  6. Selling the KPI project to all employees to encourage their participation. (See Chapter 4)
  7. Run the two-day performance measures workshops to train staff to develop meaningful measures. (See Chapter 8 & 9)
  8. Refining the measures after the performance measures workshops. (See Chapter  9)
  9. Hold a performance measures gallery to wean out dysfunctional and poor measures. (See Chapter 9)
  10. Ask all teams to select their team performance measures from the finalized database of measures (See Chapter 9)
  11. Find the key result indicators (KRIs). (See Chapter 9)
  12. Find the key performance indicators (KPIs). (See Chapter 9)
  13. Design the reporting framework. (See Chapter 10)
  14. Facilitate the use of performance measures. (See Chapter 11)
  15. Refine CSFs and measures after one year of operating with the CSFs and KPIs. (See Chapter 11)

(Chapter numbers refer to the KPI book 4th edition)

As a starting point, complete my checklist “Are you ready for a KPI project”.  Read my chapters on The Great Misunderstanding with regards to KPIs and the myths of performance measurement.

Purchase my latest toolkits:

How to implement winning KPIs (180 page Whitepaper + electronic templates)

Finding your Organization’s Critical Success Factors – Toolkit (Whitepaper 115 pages+ electronic templates)

 and buy the Newly Updated: Database of Measures and Associated Success Factors 4th Edition (Updated August 2019)