By David Parmenter
After 30 years helping organizations ascertain their Critical Success Factors and associated KPIs, I have come up with 15 steps to start a CSF & KPI project.
- Selling the KPI project to the C-Suite and the organization’s oracles. (See Chapter 4 and 5). Read David’s chapter on Leading and Selling Change.
- Locate an external facilitator to help prepare the KPI team. (See Chapter 5)
- Train a small KPI team. (See Chapter 6)
- Locate the success factors and desired external outcomes. (See Chapter 7)
- Ascertain the critical success factors and present them to the staff. (See Chapter 7)
- Selling the KPI project to all employees to encourage their participation. (See Chapter 4)
- Run the two-day performance measures workshops to train staff to develop meaningful measures. (See Chapter 8 & 9)
- Refining the measures after the performance measures workshops. (See Chapter 9)
- Hold a performance measures gallery to wean out dysfunctional and poor measures. (See Chapter 9)
- Ask all teams to select their team performance measures from the finalized database of measures (See Chapter 9)
- Find the key result indicators (KRIs). (See Chapter 9)
- Find the key performance indicators (KPIs). (See Chapter 9)
- Design the reporting framework. (See Chapter 10)
- Facilitate the use of performance measures. (See Chapter 11)
- Refine CSFs and measures after one year of operating with the CSFs and KPIs. (See Chapter 11)
(Chapter numbers refer to the KPI book 4th edition)
As a starting point, complete my checklist “Are you ready for a KPI project”. Read my chapters on The Great Misunderstanding with regards to KPIs and the myths of performance measurement.
Purchase my latest toolkits which are on sale (over 40% reduction):
How to implement winning KPIs (180 page Whitepaper + electronic templates)
Finding your Organization’s Critical Success Factors – Toolkit (Whitepaper 115 pages+ electronic templates)
and buy the Database of Measures and Associated Success Factors 4th Edition