Search results for:davidparmenter.com

Need a new search?

If you didn't find what you were looking for, try a new search!

Finding the CSFs through a ‘sphere of influence’ mapping process

This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)
The “sphere of influence” process is a derivative of the BSC cause-and-effect and is a faster process. The aim of the “sphere of influence” process is to understand and document relationships between success factors e.g., late planes will lead to a loss of customers (both […]

By |May 10th, 2021|Comments Off on Finding the CSFs through a ‘sphere of influence’ mapping process

The two day CSF workshop

This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)
For over ten years I encouraged organisations to run a two day workshop to perform this task and it is still the optimal method. However, if a local workshop facilitator is unavailable it can be run remotely over six 2.5 hour sessions.
EXHIBIT 1:    Two […]

By |May 10th, 2021|Comments Off on The two day CSF workshop

How to word success factors appropriately

This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)
Gathering success factor wording used in the past
The KPI team needs to review the strategic documents in their organisation covering the past 10 years, then extract and develop success factors from these documents. You may find an old strategic document written by an executive, long […]

By |May 10th, 2021|Comments Off on How to word success factors appropriately

The Six Common Misunderstandings Regarding Critical Success Factors

This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)

Common Misunderstandings
Better practice solution

1. Thinking that, “We already know1 our CSFs”
It is common for the executive team to believe they and everybody else knows the CSFs.

I often joke that I could ask a CEO on consecutive days “What are your CSFs?” and I would […]

By |May 10th, 2021|Comments Off on The Six Common Misunderstandings Regarding Critical Success Factors

Distinguishing Between CSFs and External Outcomes

This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)
I have realized recently the importance of distinguishing operational critical success factors from external outcomes. A member of the Board of a charity rightly pointed out that the CSFs tabled (the operational CSFs) were too internally focused.  They wanted to see the external picture: the […]

By |May 10th, 2021|Comments Off on Distinguishing Between CSFs and External Outcomes

Why Critical Success Factors Are So Important

Operational Critical Success Factors—the Missing Link
Where the operational CSFs are not widely known, each manager will have their own view as to what is important and prioritize work accordingly. Many counterproductive activities will thus occur based on the premise “What is important to me is important to the organisation”. For a chief executive officer to […]

By |May 10th, 2021|Comments Off on Why Critical Success Factors Are So Important

Articles

Finding your organisation’s critical success factors
Background

Understanding, measuring and managing critical success factors, is increasingly important to ensuring the survival and future prosperity of organizations, in these times of economic recession and uncertainty.

Most organizations know their success factors, however few organizations have:

worded their success factors appropriately
segregated out success factors from their strategic objectives
sifted through the success […]

By |February 10th, 2011|0 Comments

Your organisation’s critical success factors – the missing link in performance management

This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)
Background
Understanding, measuring and managing critical success factors, is increasingly important to ensuring the survival and future prosperity of organizations, in these times of economic recession and uncertainty.

Most organizations know their success factors, however few organizations have:

worded their […]

By |November 6th, 2010|0 Comments

Do you know your organisation’s critical success factors?

Do you know your organisation’s critical success factors?

I was first introduced to critical success factors by the talented people who wrote the KPI manual for AusIndustry (an Australian government department). They defined critical success factors as: “The list of issues or aspects of organizational performance that determine ongoing health, vitality, and well-being.”1
Critical success factors are about what the staff inside the organization can […]

By |October 29th, 2010|Comments Off on Do you know your organisation’s critical success factors?

About David & CSFs

DAVID PARMENTER is an international presenter who is known for his thought provoking and lively sessions that have led to substantial change in many organizations.

His work on KPIs, has led him to an understanding of the importance of critical success factors. He now sees CSFs as the El Dorado of management -the goldmine.

He is a […]

By |October 11th, 2010|Comments Off on About David & CSFs