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The 4 tasks to ascertain your organisation’s critical success factors

The four tasks to undertake to ascertain your organisation’s critical success factors (CSFs)
By David Parmenter

To help organisations around the world find their CSFs, I have developed a four-task process.

Task 1: Documenting the already identified success factors

Review the strategic plans covering the past 10 years, then extract and develop success factors from these documents. You may […]

By |October 14th, 2021|Comments Off on The 4 tasks to ascertain your organisation’s critical success factors

15 steps to a Critical Success Factor & KPI project

15 steps to a Critical Success Factor  & KPI project
By David Parmenter

After 30 years helping organizations ascertain their Critical Success Factors and associated KPIs, I have come up with 15 steps to start a CSF & KPI project.

Selling the KPI project to the C-Suite and the organization’s oracles. (See Chapter 4 and 5). Read David’s chapter […]

By |October 14th, 2021|Comments Off on 15 steps to a Critical Success Factor & KPI project

The three-stage process to ascertain your organisation’s CSFs and find the right KPIs

The three-stage process to ascertain your organisation’s CSFs and find the right KPIs
By David Parmenter

 

Many organizations that have operated with key performance indicators (KPIs) have found the KPIs made little or no difference to performance. In many cases this was due to a fundamental misunderstanding of the issues.

Organizations often begin to develop a KPI system by […]

By |October 14th, 2021|Comments Off on The three-stage process to ascertain your organisation’s CSFs and find the right KPIs

The 7 myths why KPIs do not work

The 7 myths why KPIs do not work
By David Parmenter

Key performance indicators (KPIs) in many organizations are a broken tool. Measures are often a random collection prepared with little expertise, signifying nothing. KPIs should be measures that link daily activities to the organization’s critical success factors (CSFs), thus supporting an alignment of effort within the […]

By |October 14th, 2021|Comments Off on The 7 myths why KPIs do not work

3 ways KPIs can transform your business

3 ways KPIs can transform your business
By David Parmenter

Here are 3 ways that can help you transform your business.
1. A Clarity of Purpose from Aligning the Staff’s Daily Actions to the Organization’s Critical Success Factors
Before measures are developed, you need to know what is important in the organization to get right day in, day out. […]

By |October 14th, 2021|Comments Off on 3 ways KPIs can transform your business

Finding the CSFs through a ‘sphere of influence’ mapping process

Finding the CSFs through a ‘sphere of influence’ mapping process
By David Parmenter

The “sphere of influence” process is a derivative of the BSC cause-and-effect and is a faster process. The aim of the “sphere of influence” process is to understand and document relationships between success factors e.g., late planes will lead to a loss of customers […]

By |May 10th, 2021|Comments Off on Finding the CSFs through a ‘sphere of influence’ mapping process

How to word your organisation’s success factors appropriately

How to word your organisation’s success factors appropriately
By David Parmenter

1. Gather success factor wording used in the past
The KPI team needs to review the strategic documents in their organisation covering the past 10 years, then extract and develop success factors from these documents. You may find an old strategic document written by an executive, long […]

By |May 10th, 2021|Comments Off on How to word your organisation’s success factors appropriately

The six common misunderstandings regarding critical success factors

The six common misunderstandings regarding critical success factors
By David Parmenter

It is concerning that many organizations run their enterprise without shared and communicated CSFs. For this to happen there has to be a serious misunderstanding.  I have set out in Exhibit 12.3 some common misunderstandings.

 

 

 

Exhibit 12.3 Common misunderstanding regarding critical success factors

Common Misunderstandings
Better practice solution

Thinking that […]

By |May 10th, 2021|Comments Off on The six common misunderstandings regarding critical success factors

Distinguishing Between CSFs and External Outcomes

Distinguishing Between CSFs and External Outcomes
By David Parmenter

This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)
Organisations have always worked with external outcomes.  In fact, many performance measures have been designed to report on whether these outcomes have been achieved or not.  These measures are frequently Key Result Indicators, certainly never KPIs.  You can […]

By |May 10th, 2021|Comments Off on Distinguishing Between CSFs and External Outcomes

Why ascertaining your Critical Success Factors is so important

Why ascertaining your Critical Success Factors is so important
By David Parmenter

Operational Critical Success Factors—the Missing Link
Where the operational CSFs are not widely known, each manager will have their own view as to what is important and prioritize work accordingly. Many counterproductive activities will thus occur based on the premise “What is important to me is […]

By |May 10th, 2021|Comments Off on Why ascertaining your Critical Success Factors is so important