Search results for:davidparmenter.com

Need a new search?

If you didn't find what you were looking for, try a new search!

The 4 tasks to ascertain your organisation’s critical success factors (CSFs)

The four tasks to undertake to ascertain your organisation’s critical success factors (CSFs)

To help organisations around the world find their CSFs, I have developed a four-task process.

Task 1: Documenting the already identified success factors

Review the strategic plans covering the past 10 years, then extract and develop success factors from these documents. You may find an […]

By |October 14th, 2021|Comments Off on The 4 tasks to ascertain your organisation’s critical success factors (CSFs)

15 steps to a CSF & KPI project

15 steps to a CSF & KPI project
After 30 years helping organizations ascertain their Critical Success Factors and associated KPIs, I have come up with 15 steps to start a CSF & KPI project.

Selling the KPI project to the C-Suite and the organization’s oracles. (See Chapter 4 and 5). Read David’s chapter on Leading and Selling Change.
[…]

By |October 14th, 2021|Comments Off on 15 steps to a CSF & KPI project

The three-stage process to ascertain your organisation’s CSFs and find the right KPIs

The three-stage process to ascertain your organisation’s CSFs and find the right KPIs

 

Many organizations that have operated with key performance indicators (KPIs) have found the KPIs made little or no difference to performance. In many cases this was due to a fundamental misunderstanding of the issues.

Organizations often begin to develop a KPI system by immediately trying […]

By |October 14th, 2021|Comments Off on The three-stage process to ascertain your organisation’s CSFs and find the right KPIs

The 7 myths why KPIs do not work

The 7 myths why KPIs do not work

Key performance indicators (KPIs) in many organizations are a broken tool. Measures are often a random collection prepared with little expertise, signifying nothing. KPIs should be measures that link daily activities to the organization’s critical success factors (CSFs), thus supporting an alignment of effort within the organization in […]

By |October 14th, 2021|Comments Off on The 7 myths why KPIs do not work

3 ways KPIs can transform your business

3 ways KPIs can transform your business
Here are 3 ways that can help you transform your business.
1. A Clarity of Purpose from Aligning the Staff’s Daily Actions to the Organization’s Critical Success Factors
Before measures are developed, you need to know what is important in the organization to get right day in, day out. Every organization […]

By |October 14th, 2021|Comments Off on 3 ways KPIs can transform your business

Finding the CSFs through a ‘sphere of influence’ mapping process

This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)
The “sphere of influence” process is a derivative of the BSC cause-and-effect and is a faster process. The aim of the “sphere of influence” process is to understand and document relationships between success factors e.g., late planes will lead to a loss of customers (both […]

By |May 10th, 2021|Comments Off on Finding the CSFs through a ‘sphere of influence’ mapping process

How to word your organisation’s success factors appropriately

How to word your organisation’s success factors appropriately
This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)
Gather success factor wording used in the past
The KPI team needs to review the strategic documents in their organisation covering the past 10 years, then extract and develop success factors from these documents. You may find an old […]

By |May 10th, 2021|Comments Off on How to word your organisation’s success factors appropriately

The six common misunderstandings regarding critical success factors

This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)

Common Misunderstandings
Better practice solution

1. Thinking that, “We already know1 our CSFs”
It is common for the executive team to believe they and everybody else knows the CSFs.

I often joke that I could ask a CEO on consecutive days “What are your CSFs?” and I would […]

By |May 10th, 2021|Comments Off on The six common misunderstandings regarding critical success factors

Distinguishing Between CSFs and External Outcomes

This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)
I have realized recently the importance of distinguishing operational critical success factors from external outcomes. A member of the Board of a charity rightly pointed out that the CSFs tabled (the operational CSFs) were too internally focused.  They wanted to see the external picture: the […]

By |May 10th, 2021|Comments Off on Distinguishing Between CSFs and External Outcomes

Why ascertaining your Critical Success Factors is so important

Operational Critical Success Factors—the Missing Link
Where the operational CSFs are not widely known, each manager will have their own view as to what is important and prioritize work accordingly. Many counterproductive activities will thus occur based on the premise “What is important to me is important to the organisation”. For a chief executive officer to […]

By |May 10th, 2021|Comments Off on Why ascertaining your Critical Success Factors is so important