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By David Parmenter
To help organisations around the world find their CSFs, I have developed a four-task process.
Task 1: Documenting the already identified success factors
Review the strategic plans covering the past 10 years, then extract and develop success factors from these documents. You may find an old strategic document, written by a talented executive who has […]
By David Parmenter
After 30 years helping organizations ascertain their Critical Success Factors and associated KPIs, I have come up with 15 steps to start a CSF & KPI project.
Selling the KPI project to the C-Suite and the organization’s oracles. (See Chapter 4 and 5). Read David’s chapter on Leading and Selling Change.
Locate an external facilitator to […]
By David Parmenter
(Extract from the CSFs toolkit)
Many organizations that have operated with key performance indicators (KPIs) have found the KPIs made little or no difference to performance. In many cases this was due to a fundamental misunderstanding of the issues.
Organizations often begin to develop a KPI system by immediately trying to select KPIs without the preparation that […]
By David Parmenter
Key performance indicators (KPIs) in many organizations are a broken tool. Measures are often a random collection prepared with little expertise, signifying nothing. KPIs should be measures that link daily activities to the organization’s critical success factors (CSFs), thus supporting an alignment of effort within the organization in the intended direction.
Here are some […]
By David Parmenter
Here are 3 ways that can help you transform your business.
1. A Clarity of Purpose from Aligning the Staff’s Daily Actions to the Organization’s Critical Success Factors
Before measures are developed, you need to know what is important in the organization to get right day in, day out. Every organization on planet earth, seeking […]
By David Parmenter
The “sphere of influence” process is a derivative of the BSC cause-and-effect and is a faster process. The aim of the “sphere of influence” process is to understand and document relationships between success factors e.g., late planes will lead to a loss of customers (both key and non-key customers), late maintenance, low staff […]
By David Parmenter
1. Gather success factor wording used in the past
The KPI team needs to review the strategic documents in their organisation covering the past 10 years, then extract and develop success factors from these documents. You may find an old strategic document written by an executive, long since moved on, which could prove very […]
By David Parmenter
It is concerning that many organizations run their enterprise without shared and communicated CSFs. For this to happen there has to be a serious misunderstanding. I have set out in Exhibit 1 some common misunderstandings.
Exhibit 1 Common misunderstanding regarding critical success factors (extract from the CSFs toolkit)
Common Misunderstandings
Better practice solution
Thinking that “We already know our CSFs”
It is common […]
By David Parmenter
This is an extract from my “Finding your organisation’s critical success factors” toolkit (whitepaper + e-templates)
Organisations have always worked with external outcomes. In fact, many performance measures have been designed to report on whether these outcomes have been achieved or not. These measures are frequently Key Result Indicators, certainly never KPIs. You can look at the KRIs for […]
Why ascertaining your Critical Success Factors is so important
By David Parmenter
Operational Critical Success Factors—the Missing Link
Where the operational CSFs are not widely known, each manager will have their own view as to what is important and prioritize work accordingly. Many counterproductive activities will thus occur based on the premise “What is important to me is […]
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